Digital Assessment:
Measuring Customer Experience and Technical Capabilities

Customers today demand communication options, both physical and virtual, that provide a seamless omni-channel experience for current and archived documents. Communications need to be accessible across digital and print channels – and back – without losing the context of the original communication thread. This quick assessment will help you assess whether your current digital solutions are adequate to meet ever-evolving customer demands.

Customer communications may include transactional communications, including statements, bills and invoices, letters, and policy documents, plus compliance communications, such as prospectuses and proxy notices. They may also include onboarding documents like welcome kits and educational, promotional, and cross-sell communications.